FAQ

We support displaying the last 2,000 data items of a user. For a free account, the data records are usually retained for one year.

Yes. A mobile device such as mobile phone or iPad can be used for WEB login and viewing the data.

In most cases, it is because the “Automatic translation” function is turned on in the browser. It results in the page showing abnormalities. Thus, it is a problem of function use!

Now, you just need to manually turn off the automatic translation, then everything will be all right!

The registration failure is mainly due to two reasons:
1. The main reasons include a network problem, where a network agent is set, there is an unstable network or a host is configured, etc.
2. Second, make sure to use a normal name to register the account. Do not use special characters, or a text or word showing hostile attacks or impoliteness, etc. Otherwise, we can refuse it directly!

It is usually because different accounts are used. PerfDog and Web need to be logged in with the same account.

Yes, some of our Android real devices maintain a pre-release OS version.

No, our devices which do not have SIM cards can not access to the Carrier Network.

No, none of our devices have SIM cards and are not connected to the Carrier Network.

Yes, but only for Live Testing. The change can be made in the Settings of the device manually.

No. Public Cloud is not allowed. However, you could use our Private Cloud by contacting sales team.